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Ticket #3796 (closed enhancement: wontfix)

Opened 5 years ago

Last modified 5 years ago

TicketModerator: rejection email

Reported by: wehart Owned by: jdsiiro
Priority: minor Milestone:
Component: Trac Version:
Keywords: Cc:

Description

I submitted an anonymous ticket, for which I gave my email address. When I subsequently rejected the ticket, I didn't get an email response. Is that feasible? I think it'd be a nice feature, but not really critical...

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comment:1 Changed 5 years ago by jdsiiro

  • Summary changed from Trac Moderator: rejection email to TicketModerator: rejection email

Actually, I have thought about this and almost implemented it (see here). Here is my debate:

Pro:

It would be good to let someone who submitted a ticket to be moderated that their submission got rejected.

Cons:

  1. Ideally, the only tickets that would be rejected are those that would be inappropriate to display on a sandia.gov website. Moderators should not use the moderation function to censor tickets or comments that they don't agree with. In that spirit, the only things that get rejected are spam (and the original author should know that it would be spam).
  1. Simply telling someone their submission was rejected would not help much without also providing a reason why their submission was rejected. While I could do that through the website, it would add another step to the approve/reject process through e-mail. Right now, clicking the "REJECT" link in the [Moderate] e-mail will directly reject the submission. If we required a reason, the moderator would have to be redirected to a form to supply a reason -- a pain for the moderator.
  1. Since we don't verify that the supplied e-mail address is valid, someone could use our mail server to spam other people. In addition, the rejection message should contain enough content so that the recipient could identify which of their submissions was rejected. This probably includes rendering the summary and the description, which could contain malicious / inappropriate content.

comment:2 Changed 5 years ago by wehart

  • Status changed from new to closed
  • Resolution set to wontfix

These are very good points. I was confusing "reject because ticket is invalid" and "reject spam". I agree that we don't want to send email for spam, and thus it will make sense to (a) accept a ticket and (b) close it immediately if it's not valid. In that rejection, we can provide the explanation.

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